Frequently Asked Questions

Everyone shopping at Parkway shows a valid, unexpired government-issued photo ID at the door, just like buying alcohol or tobacco. We accept:

• A driver's license or state ID from any U.S. state

• A U.S. or international passport

• A U.S. military ID

• A VA card with photo and barcode

• A Native American tribal ID

Recreational customers must be 21 or older. That's all you need.

Medical patients 18 and older also bring one of the following, along with your Illinois driver's license or state ID:

• Your Illinois Medical Cannabis Registry ID card — the physical card or the version printed from your IDPH account

• Your Provisional Access Letter, if you've applied and are waiting on your card — print it and bring it; it's valid for 90 days while IDPH reviews your application

• Your Designated Caregiver card, if you're purchasing on behalf of a registered patient

We verify medical registrations through the state's online system at the counter. Illinois does not honor medical cards from other states, but out-of-state visitors 21+ are welcome to shop as recreational customers.

Recreational — Illinois residents can purchase up to 30 grams of cannabis flower, 5 grams of cannabis concentrate, and 500 milligrams of THC in infused products (edibles, beverages, tinctures, topicals) per day.

Recreational — out-of-state visitors can purchase half of those amounts: 15 grams of flower, 2.5 grams of concentrate, and 250 milligrams of THC in infused products per day.

Medical patients registered with the Illinois Medical Cannabis Patient Program have a single combined limit of 2.5 ounces (about 70 grams) every 14 days, measured across all product types. Flower and pre-rolls count at their actual weight; concentrates and infused products count by the amount of flower used to make them (roughly 1 gram of concentrate = 3.33 grams, and 100 mg of THC in an edible = 0.33 grams). Your healthcare provider can authorize a higher allotment with a waiver. Patients under 18 are limited to cannabis-infused products.

Not sure where you stand on your limit? Ask a budtender — we can check it at the counter.

Anyone 21 or older with a valid government-issued photo ID — you don't need to be an Illinois resident, and you don't need an account or a membership. Just bring your ID. Out-of-state visitors can buy half the Illinois-resident daily limit (see "How much cannabis can I purchase?").

We accept cash, PIN debit cards, and Aeropay — a free app that links to your bank account and lets you pay by phone with no card fees. There's an ATM inside the store if you need cash. Credit cards can't be used for cannabis purchases anywhere in Illinois, so please plan ahead.

Online orders can be paid when you pick up, or prepaid through Aeropay at checkout.

Yes. Browse the live menu at shop.parkwaydispensary.com, build your order, and we'll have it ready for you at the counter. Online ordering is open 9:00 AM to 9:30 PM daily. Bring the same ID you'd use for a walk-in; if you're a medical patient, bring your registry card too. Pickup is in-store only.

Illinois law doesn't allow us to take back cannabis once it's left the store, so all sales are final. But if something's wrong — a cartridge that won't hit, a broken seal, a short package — bring it back with your receipt and talk to us. We handle every defective product case by case and we'll make it right. Call (773) 819-0470 if you have a question first.

Yes. We have a free parking lot right at the door at 2 Donna Drive, with accessible parking spaces and a step-free entrance.

Illinois law allows cannabis use in a private residence, out of public view. It is illegal to consume in public places, in any motor vehicle (as a driver or passenger), on school grounds, near anyone under 21, or on federal property. Landlords and property owners can also prohibit use on their premises, so check your lease if you rent.

Please don't open or consume products in our parking lot — it counts as public. Take it home and enjoy it there.

Absolutely — we're about 10 minutes from the state line on I-74, and visitors from Indiana are a big part of our community. You need to be 21+ with a valid photo ID from any state. Out-of-state customers can buy up to 15 grams of flower, 2.5 grams of concentrate, and 250 mg of THC in infused products per day.

One reminder: cannabis is still illegal in Indiana, so what you buy here needs to stay in Illinois.

Illinois requires dispensaries to complete every sale by 10:00 PM. We stop admitting customers shortly before close so everyone in line can finish checkout in time. If you're cutting it close, place an online order for pickup before the 9:30 PM cutoff and your order will be ready when you arrive.

Online ordering closes at 9:30 PM every day. Illinois requires all dispensary sales to be finished by 10:00 PM, and the half-hour gap gives us time to pull, verify, and hand off your order before that deadline.

If you try to order after 9:30, the menu will show as closed. Ordering reopens at 9:00 AM when we do — place your order then and it'll be ready for pickup when you arrive. Walk-ins are still welcome until close; just plan to be inside and checking out before 10.

Parkway is both a medical and adult-use dispensary, and patients get real advantages:

• Age: medical patients can be 18+; recreational customers must be 21+.

• Purchase limit: medical patients get 2.5 oz per 14 days across all products (more with a provider waiver); recreational customers get a daily limit (30 g flower / 5 g concentrate / 500 mg infused for Illinois residents).

• Tax: medical purchases are taxed at 1% instead of the 10–25% adult-use excise tax plus sales tax. On a $100 purchase that's typically $20–40 in savings.

• Priority service: patients get a dedicated line, so you're never waiting behind the Friday-night rush.

• Reserved inventory: we hold product back for patients so the menu you need is there when you need it.

• Dedicated consultation: a budtender will sit down with you to talk through products, dosing, and what's worked for other patients with similar needs.

• Medical discount: every day — ask at the register for the current amount.

Through our partner Leafwell, you can get certified online in minutes: $75 with code PARKWAY, refunded if you're not approved. You'll need a qualifying condition (Illinois lists more than 50, including chronic pain, migraines, and PTSD), an Illinois ID, and about 10 minutes for a video visit with a licensed provider. Then you apply through the Illinois Department of Public Health; as soon as you submit, IDPH emails a Provisional Access Letter you can print and bring to Parkway to shop as a patient the same day.

Full steps, costs, and the list of qualifying conditions are on our Medical Card page.

No — Illinois doesn't have medical reciprocity, so out-of-state medical cards aren't recognized here. If you're 21 or older you're welcome to shop as a recreational customer with your out-of-state photo ID.

Illinois taxes adult-use cannabis by product type and potency, on top of regular sales tax:

• Flower and pre-rolls at 35% THC or less: 10% excise tax

• Flower, concentrates, and vapes above 35% THC: 25% excise tax

• Infused products (edibles, beverages, tinctures, topicals): 20% excise tax

• Plus state and local sales tax

Medical patients pay just 1% state tax plus local sales tax — no excise tax. It's one of the biggest reasons to get a card if you qualify.

All prices on our menu are shown before tax; your receipt breaks each tax out.

Yes. Enroll at the register or online through our menu at shop.parkwaydispensary.com and you'll earn rewards on every purchase, get early access to drops and deals, and receive members-only offers. It's free to join.

Yes — and the biggest one is for new customers: first-time shoppers get 50% off their first three orders. Just tell us it's your first visit.

We also offer everyday discounts for:

• Medical patients

• Veterans (with military ID or VA card)

• Seniors

• Industry (with a current IDFPR agent badge)

Ask at the register for current amounts. One discount per visit, and every discounted purchase still earns loyalty rewards. Weekly deals change constantly — check the menu or follow us on Instagram.